The Solar Electric Power Association (SEPA) is a nonprofit organization representing utility, solar industry, and stakeholder members. SEPA's mission is to enable the transition to a clean energy economy by facilitating utilities evaluation and deployment of solar energy, distributed energy resources, and supporting technologies on to the grid. More information about SEPA is available at www.solarelectricpower.org.
The Membership Manager will serve as a key influencer of strategy and activities that retain and increase the engagement of SEPA's members, and the recruitment of new members. This position will work closely with individuals across the organization to accomplish these objectives.
The ideal candidate is comfortable interacting with members and non-members in person and on the phone. They are able to analyze member needs and match SEPA products and services to maximize membership. They will be customer-service oriented, highly organized, and a strong collaborator. The position is based in Washington, DC, and candidates must be willing to undertake occasional travel.
Essential Functions:
Manage SEPA's relationships with its members and potential members through customized strategies to increase engagement
Manage SEPA's value proposition to members, potential members and other stakeholders
Field incoming member requests for information, and coordinates across organization to respond in a timely and comprehensive manner
Identify member interest trends and communicates these internally to inform SEPA content
Conduct personalized and mass outreach campaigns to members to educate them about SEPA programs and benefits
Develop and manage process to expand SEPA's contact database, including identifying appropriate target audiences, researching new contacts, reaching out to existing members to identify new contacts, and importing the information into the association management system
Develop and execute the implementation of the organization's recruitment strategy
Develop and execute standard operating procedures for the organization as it relates to member engagement, new member onboarding and retention of current members
Identify industry events in which SEPA participation would benefit members or would support organization's recruitment strategy
Assists SEPA to develop and implement new and valuable member benefits
Supervises junior members of the Member Relations team
Other tasks as assigned
Requirements/Skills:
Bachelor's degree required
Energy industry experience preferred, but not required
Minimum four years of member/customer service-related experience, preferably in a membership organization
Minimum of two (2) years of program or project management experience.
Service oriented, taking on the cares and desires of members and making them their own; service goes the extra mile to ensure the member has an overall positive experience
Expert level communicator who enjoys constant interaction and is comfortable using a variety of written and verbal methods to work with employees at all levels internally and externally
Natural tendency to act as a "connector", always looking to make connections between ideas and/or people
Independent, self-starter with the ability to make good decisions without constant direction
Stature and confidence to build relationships and credibility internally and externally
Strong leadership skills, with the ability to lead internal teams of people across levels and functions within the organization towards common goals
Strong project manager with proven track record of completing short-term tasks under time-sensitive deadlines, while continuing to manage on-going long-term projects
Motivated learner who is comfortable in a fast paced and dynamic environment
Natural organizer with demonstrated expertise in developing processes and systems to track and analyze information
Experience with customer relationship management software preferred
Ability to undertake occasional domestic travel
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