The National Domestic Workers Alliance (NDWA) is the nation's leading voice for respect, recognition and labor standards for nannies, housecleaners and home care workers. Through leadership development, strategic campaigns and alliance building, we are raising employment standards for the domestic workforce while building a powerful movement for social and global justice. The Alliance formed in 2007 at the US Social Forum. For the first several years of its existence, NDWA was solely a network of affiliate organizations, independent local domestic worker organizations. In 2016, NDWA launched a membership association to allow domestic workers around the country--including in locations where there is no local organization--to join NDWA, helping the domestic worker movement build the power necessary to successfully advance an ambitious agenda. NDWA is currently made up of 60 affiliate organizations, 4 chapters, 3 organizing projects, and a network of thousands of individual workers throughout the U.S.
NDWA seeks a Member Engagement Systems Manager to be part of the Member Engagement team. This team works in conjunction and collaboration with other teams, including technology and IT, to develop and test the best experiences for workers and members through multiple digital channels, working iteratively to test tools, tactics and user experiences. The Member Engagement Systems Manager's main focus will be supporting the best digital user experiences for domestic workers through managing the worker digital engagement technology stack, data and integrations. If you know that digital tools can be used to unlock online and offline power, and you like digging into current and emergent tech to make this possible, we want to hear from you!
Responsibilities:
- Understand core goals and priorities for the organization and identify current and emergent tools and technologies across various channels to meet these needs (including data management, mass email, SMS, social media, peer to peer text, websites, Chatbots, learning management systems, and others).
- Design, develop and implement these technology projects and workflows.
- Optimize digital tools and platforms for use by organizers and workers, including building single page websites, optimizing third party tools, and creating integrations for tracking.
- Manage, recommend and implement changes to worker CRMs, including overall maintenance of the worker database, training organizers in database use and supporting ongoing data and analysis needs.
- Optimize digital properties for user experience and SEO across all channels, based on worker and user feedback.
- Design wireframes and storyboards to support end user goals, including designing and advocating for consistent experiences across different tools and platforms.
- Utilize and fully adopt an agile technical culture that exhibits a process of rapid but structured iteration and experimentation.
- Understand and apply data-informed decision-making to digital engagement, including analysis, reporting, and targeting.
- Support data analysis and tracking engagement across digital channels and utilize analysis for testing and iteration of tools and channels.
- Identify and pilot new tools and practices for worker and member engagement, with an eye toward scaling the results.
General qualifications:
- 3+ years experience in digital - which could mean digital organizing, web development, database or data management or a related area of work.
- Experience developing, deploying or managing the following programs and/or platforms: CRMs like Quickbase, VAN or UnionWare; advocacy and emailer tools like Action Network or NationBuilder; peer to peer text tools like Hustle or Relay; broadcast text tools like Mobile Commons; and learning management tools to support digital and remote trainings.
- Experience in customizing and optimizing tools to meet organizational and organizing needs, including the programs and platforms above.
- Experience with building or using APIs and integrations between tools; experience working with software companies to instruct and amplify organizational needs from the tool a plus.
- Experience with, and curiosity about, trying new technologies and testing to learn and improve our work.
- Experience with working with communities with limited accessibility to the internet or other digital channels.
- Familiarity with mySQL, Civis, Periscope, data migration and architecture or comparable data tools.
- Alignment with NDWA's vision and values, including an understanding of issues facing low-wage workers, women, immigrant communities, and other communities of color.
- Excellent time management skills, including ability to meet deadlines, work successfully in a team, handle supervision, and attention to detail
- Willingness to be coached, experiment, apply lessons and iterate on the work continuously.
Preference will be given to candidates with:
- QA & optimization experience
- Field organizing experience in a union, non-profit or political campaign
- Bilingual in Spanish and English
FLSA Status: Exempt
Location :Remote
Start Date: November 1, 2019
Reports to: Senior Field Director
Women, People of Color, People with Disabilities and LGBTQ people strongly urged to apply. Applications will only be accepted electronically. Please submit a cover letter, resume, and a link to your online portfolio or site(s) you've built here: https://domesticworkers.bamboohr.com/jobs/view.php?id=46
This position will remain open until filled.
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