Services Senior Manager
TextOut is seeking a Senior Services Manager to join our team. The ideal candidate will be a player-coach who will have both hands-on work requirements and customers to manage as well as oversee a 1-2 junior staff in the department. You will utilize existing internal TextOut systems and tools to assist both current and new Turnkey customers and manage their expectations throughout the messaging, strategy and program design phases.. You must be a self starter who requires minimal oversight to get scripts written and loaded, volunteer training materials created, and contact files uploaded in order to launch programs successfully . You should be able to focus on deliverables and thrive in a fast paced, work hard / play hard remote environment.
This is a remote, full-time position that can be based anywhere in the continental U.S.
Pay is dependent on experience.
About You:
You are 18 or older and have a passion for data and politics.
You need to be committed to learning and hard work.
You have access to a reliable desktop or laptop computer and stable, fast internet.
You can commit no less than 40 hours per week to save democracy.
You want to build connections with other like-minded progressives around the US.
You adapt well to new technology and are a self-starter willing to teach yourself new software platforms (i.e., no one has to Google for you - you troubleshoot on your own).
You're into the idea of working and communicating remotely with your teammates using programs like Slack for chat and Asana for project management.
You can work independently and are a natural problem solver but are also comfortable asking questions when you get stuck.
You have the highest ethical standards
Responsibilities and Duties May Include Some or All of the Following:
Oversee the creation and implementation of all Turnkey customer programs at TextOut from hand-off post contract-signing to final delivery of analysis to customer
Create texting strategy and goals to integrate with larger organizing goals of the campaign or organization.
Match texting program types to the identified program goals
Determine script templates and audience strategies for each program type
Set deadlines for the program work and manage resources to meet deadlines
Detail individual program systems for implementation
Create and manipulate data using Spreadsheet skills including the use of formulas and pivot tables (Excel/Google Sheets), and custom scripting
Set deadlines for workstreams and manage resources to meet deadline
Regular reporting to Leadership on status on role responsibilities, participation in goal-setting discussions
Innovate and iterate to implement an easy-to-use script design taking into consideration both customer review and approval needs and TextOut individual loading requirements
About TextOut
TextOut is Open Progress' proprietary person-to-person texting software. Built in 2018 and spun out in 2019 as its own company, TextOut makes possible richly-scripted interactions which can be easily overseen with high levels of quality control - and no loss of the key data you need because it's automatically captured. All profits from TextOut go back to fund non-profit missions at Open Progress and its other non-profit partners, making it the only progressive technology platform in the space that exists to not only drive change but to fund it, too.
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