Energy Advisor
Civic Works is immediately hiring an Energy Advisor to dramatically increase the number of solar and energy efficiency upgrades in Baltimore communities. Through phone- and email-based advising services, the Energy Advisor will serve as a resource for homeowners and motivate them to purchase solar and energy efficiency upgrades. Throughout the installation process, the Energy Advisor will provide step-by-step guidance, and ensure that homeowners receive fair treatment and quality service. He or she will also assist homeowners in addressing any barriers that may prevent the completion of their solar and energy efficiency upgrades, such as securing financing or prioritizing the recommended improvements.
The ideal candidate will be committed to getting results in a fast-paced environment and able to handle a heavy workload without dropping the ball. This position is an opportunity to combat climate change and bring about real economic benefits for those who need them the most.
Program Overview
Retrofit Baltimore is a program of the non-profit Civic Works. Its mission is to transform the clean energy economy into a pathway out of poverty for underserved Baltimore residents. The program does this by using innovative community organizing tactics to grow the demand for home energy efficiency and solar upgrades. Leveraging this demand, Retrofit Baltimore then connects homeowners with businesses that have agreed to exclusively hire underserved residents and implement equitable employment standards. Civic Works' green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, and the US Conference of Mayors. Join us in creating a more just and equitable clean energy economy. For more information on Retrofit Baltimore, please explore this website.
Responsibilities:
- Educate homeowners about the benefits and process of going solar and making energy efficiency improvements
- Create customer profiles and customize messaging to meet the customer's needs and interests
- Engage homeowners generated from a variety of program marketing, education, and outreach efforts and effectively motivate them to schedule an energy efficiency and/or solar assessment
- Consistently follow up with customers until they make a decision on whether to purchase the recommended solar and energy efficiency improvement measures
- Manage and expand customer relationships through continual needs assessments and relationship plans
- Coordinate with the contractor liaison and other staff members to ensure the program is delivering on each customer's needs and expectations
- Serve as an advocate for homeowners and actively work to remove the barriers that prevent them from completing the energy efficiency and solar upgrades
- Regularly enter customer data into the Customer Relationship Management system, Salesforce
Qualifications:
- Previous customer service, sales, and/or lead generation experience
- Knowledge of building science and solar installation a plus
- Excellent verbal communication skills, interpersonal relations skills, and writing skills
- Phenomenal relationship building skills, ability to personally connect with and engage with diverse groups of customers
- Ability to explain technical information in an easy-to-understand way
- Highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment
- Exceptional personal responsibility for meeting goals and a track record of success
- Ability to recognize problems, develop innovative solutions and implement them
- Willingness to regularly work evenings and portions of weekends
- Enthusiasm for energy efficiency and social justice
Benefits and Salary
The salary level for this position is set at $30,000. In addition, healthcare and retirement benefits are included.
How to Apply
Please send your resume and cover letter to Evie Schwartz, Retrofit Baltimore Program Manager, at jobs@retrofitbaltimore.org and include "Energy Advisor" in the subject line. Applicants will be hired on a rolling basis.
Civic Works is an equal opportunity employer; LGBT, women, and people of color are strongly encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position.
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