Senior member of the Maryland General Assembly is seeking an Office and Constituent Service Manager to perform duties including, but not limited to:
· Assisting member and committee personnel in her Annapolis office during 90-day session (Jan. – April)
· Staffing office shared by three district delegates (April – Dec.)
o Answering office telephones
o Greeting visitors to district office
o Maintaining calendar of office meetings and events
o Performing administrative duties as necessary
· Performing constituent casework
o Management of intake of all constituent requests for all three district delegates
o Maintaining constituent confidentiality
o Act as liaison between constituents and state and local government agencies to ensure delivery of necessary services.
o Keep accurate files on constituent cases
· Proactively coordinating community outreach on behalf of district delegates
o Coordinate order and delivery of legislative citations for noteworthy achievements in the district
o Maintain accurate contact information and schedule for community association meetings
o Compile community briefing information for key community meetings
o Develop strategies to educate citizens about services available through delegation offices
· Drafting constituent correspondence, including letters, emails, and legislative updates, and social media updates
· Attending district meetings and events as needed
The Office and Constituent Service Manager must have a strong interest in community service, public policy, and the daily operations of an active legislative office; employment or volunteer experience in a social work or community service setting preferred. In addition, the Office Manager and Constituent Service Manager must:
- Type with high degree of accuracy and moderate speed;
- Be proficient with Microsoft Office suite, including Word and Excel;
- Possess strong oral and written communication skills, with ability to proofread and edit materials;
- Possess excellent interpersonal skills and cultural competency
- Be well-organized and self-motivated;
- Be able to prioritize tasks and meet tight deadlines;
- Be able to work independently or with supervision;
- Preserve a high level of confidentiality, judgment, and discretion in communications;
- Maintain professional appearance.
This is a full-time position beginning as soon as September 15, 2015. The position offers full Maryland state employee benefits. Salary commensurate with experience. Interested candidates should email a cover letter and resume to mdlegjob@gmail.com.
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