The Information Specialist is responsible for the ongoing support, administration, security and enhancement of technology systems and hardware in Working America's headquarter and field offices.
-- Reports to: Director of Finance and Administration
Duties:
Systems Administration and End-User Support:
- Provide technical support for office set up and shut down, equipment and system specs, and recommendations;
- Manage the setup of new users, provide orientation training and an introduction to systems; provide on-going staff training as necessary; develop and maintain documentation and training materials for end users;
- Manage activation and deactivation of user accounts, permissions, and access to systems and resources in a timely manner;
- Install, configure, test, maintain, monitor and trouble-shoot end-user hardware and software for technical problems to include but not limited to: ensuring deployment of antivirus software, systems updates, and critical security patches; oversee maintenance and functionality of all document sharing systems (currently GoogleApps for Business), maintain and update users, support installation of new drives and folders, and oversee general maintenance functions;
- Manage and support IT hardware, software and equipment (to include mobile devices and mobile phones); work with Technical Support Analyst to distribute required devices and maintain inventory control system;
- Make recommendations on upgrades and replacement of IT hardware, software and equipment;
- Research and make recommendations for ISPs and network designs for field offices;
- Supervise a variety of technical projects involving our field offices;
Help Desk:
- Serve as backup to Technical Support Analyst on system alerts and logs, and data systems; provide assistance where necessary;
- Support new development field testing for field data collection devices, including crash report and technical operational concerns;
- Evaluate response times for support provisions and trouble ticket resolution and recommend adjustments as needed;
As required:
- Make recommendations for outside vendors for IT projects; Serve as primary contact for outside vendors;
- Analyze, report and make recommendations on IT infrastructure and IT systems improvements;
- Other duties as assigned.
Qualifications:
- 2-3 years' experience in a helpdesk or other end-use support environment and working in a networked environment, including experience with network client configuration and connectivity;
- Excellent verbal and written communications skills;
- Experience providing technical assistance or working on technical projects in a labor union, community organization, or political campaign highly desired;
- Experience maintaining and searching databases required; experience developing databases and/or programming a plus;
- Ability to rapidly learn new computer skills;
- Must work well with a team and work with diverse groups of people;
- Able to handle multiple responsibilities and work independently within the context of a plan;
- Ability to work long and irregular hours when required;
- Must be flexible, enthusiastic and outgoing.
Location:
- Washington, DC
Position Type:
- Full-time/Regular
- FLSA Classification: Exempt
Apply here:
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