The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect more New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain city services.
The Tenant Support Unit (TSU), within the PEU, proactively engages New Yorkers who may be at risk of displacement or harassment and connects them with a range of City resources. Since its launch in July, 2015, the TSU has knocked on more than 100,000 doors and called more than 60,000 households across NYC to identify tenant's issues and case manage each issue to resolution.
There are currently three types of positions available with the Tenant Support Unit:
Tenant Support Specialist; Job ID: 280232
- Maintaining ongoing and accurate reporting and communication with their Borough Lead.
- Navigate and accurately maintain electronic information in a collaborative database.
- Creating individualized outreach plans for their areas, mapping out key geographic areas, community partners and interest groups.
- Organizing outreach events in partnership with community groups, elected officials and city agencies.
Within TSU, we are creating a team focused on enrolling New Yorkers in the NYC Rent Freeze Program, which includes the Senior Citizen Rent Increase Exemption (SCRIE) and the Disability Rent Increase Exemption (DRIE). A team of specialists, in close partnership with the Department of Finance, will engage New Yorkers across NYC to provide them with in-person and phone-based enrollment assistance.
Rent Freeze Tenant Support Specialist; Job ID: 276333
- Maintaining ongoing and accurate reporting and communication with their Borough Lead.
- Navigate and accurately maintain electronic information in a collaborative database.
- Creating individualized outreach plans for their areas, mapping out key geographic areas, community partners and interest groups.
- Organizing outreach events in partnership with community groups, elected officials and city agencies.
Tenant Support Project Lead; Job ID: 276335
- Managing a team of 4 - 8 specialists, creating team agendas and holding periodic review meetings.
- Evaluating programmatic needs and providing feedback on the implementation of new processes, creating team trainings to reinforce evolving standards when necessary.
- Ability to analyze data and make decisions about resource allocation using it.
- Organizing outreach events in partnership with community groups, elected officials and city agencies.
The Home Support Unit (HSU), also within PEU, is focused on homelessness prevention and reduction. HSU partners with City agencies and community based organizations to link NYC residents receiving federal, state and City housing subsidies with landlords and brokers who have available apartments.The team has recruited thousands of landlords and brokers, helping them navigate the process for providing New Yorkers with long-term stable housing, including veterans, families with children, the elderly and victims of domestic violence.
There is one type of position available at HSU:
HOME Support Specialist; Job ID: 280228
To apply for any of these positions, click the position title link or go to nyc.gov/jobs, click on "Login/Create an Account" and enter the Job ID associated with the position into the "Job ID" field. Once you've applied, you will receive confirmation to your email. Attach your cover letter and résumé to that email and send it to nycpeu@gmail.com. |
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