Accounts & Operations Internship
TextOut is seeking interns to join our team. These are remote positions that can be based anywhere in the continental U.S. Part-time, full-time and hourly openings are currently available. Pay is dependent on experience. No benefits. You must be able to commit to this position through the November 2019 elections.
Responsibilities and Duties, including but not limited to the following:
Assists with building and running texting programs for our 'turnkey' customers
Using developed script templates, create scripts for peer to peer texting programs / proofread prepared scripts for errors; help develop new scripts
Suggest updates to existing script templates based on qualitative feedback about scripts based on in-channel Slack questions, texter situations encountered, and own personal experience
Learn how to create and launch texting campaigns within the texting software platform in order to be able to keep texting program on track with adequate texts for volunteers to send
Flags any issues - whether technical, personnel or customer-related - as early as possible that would interfere with keeping to our build and launch timelines
Assist with research and writing of candidate and client Texting Info Libraries & Q&A processes
Assist in the management of issues questions volunteers surface from the texting work, including assisting in getting answers from the campaigns, writing and/or editing the answers, and notifying volunteers that answers are ready for them to send out
Update Texting Programs public calendar and timelines to keep volunteers apprised of upcoming opportunities to text
Document bugs in the software, and assist in writing user stories and feature requests to improve the software per client needs
Assist with Account Management for Turnkey customers, including taking call notes, assessing action items and due dates discussed.
Perform state and local voting information research. Keep voting information library of FAQs and scripted replies up to date.
Answer Volunteer questions regarding texting software, process, and client programs
Requirements:
Ability to research and understand state voting laws
Familiarity with GSuite, Excel, and a quick learner when it comes to learning new software applications
Attention to detail is a must
Please submit your resume and any work samples you find relevant to: letsdothis@openprogress.com |
About TextOut
TextOut is Open Progress' proprietary person-to-person texting software. Built in 2018 and spun out in 2019 as its own firm, TextOut makes possible richly-scripted interactions which can be easily overseen with high levels of quality control - and no loss of the key data you need because it's automatically captured. All profits from TextOut go back to fund non-profit missions at Open Progress and its other non-profit partners, making it the only progressive technology platform in the space that exists to not only drive change but to fund it, too.
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