Salary: $4,500 a month, through November 15
Voter Protection Hotline Coordinator
The Iowa Democratic Party seeks a talented Voter Protection Hotline Coordinator to manage our in state hotline. Our right to vote is fundamental—and when the electorate is expanded, Democrats win. The Voter Protection Hotline Coordinator role is crucial to ensuring that every eligible Iowan is able to cast their ballot in November. This position reports to a Deputy Voter Protection Director.
Responsibilities:
Set up and maintain hotline technology:
Maintain appropriate technology to service and scale a hotline
Monitor volume to make sure that adequate bandwidth is available
Provide for remote access as well as voicemail, transfer based on language, and other features as needed.
Train and supervise volunteers to ensure high-quality service:
Train volunteers and support them as they work, providing appropriate resources (including training manuals, refreshers, etc.) where necessary.
When capacity allows, answer the hotline
Monitor volume of calls to scale staffing and ensure that there are an adequate number of volunteers at all times.
Maintain strong data practices:
Ensure that all volunteers and staff are properly reporting their calls and that their reports are timely, accurate, and thorough.
Escalate issues:
Working with Deputy Director to monitor reports from calls to ensure that all voter issues have been resolved and to aggregate and escalate trends or particularly challenging cases.
Qualifications:
A technically-savvy operator
comfortable setting up and maintaining technology, and proactive, planning for scale and other potential eventualities
Strong cross-team collaborator
Communicates with stakeholders early and often, closes the loop quickly on outstanding issues, and manages up and across to their colleagues, manager, and other team leaders
Strong situational communicator
Carefully adapts their written and verbal communications to meet the needs and preferences of a diverse group of stakeholders
Has a high-degree of emotional intelligence to support volunteers through challenging scenarios
Skilled at building bridges across lines of difference
Self-starter who is highly skilled at managing up
Committed to Democratic values
How to Apply:
To apply, please complete the application below, please include "Voter Protection Hotline Coordinator" as the position you are applying for.
https://docs.google.com/forms/d/e/1FAIpQLScyJBZ8jd0qhpt20lDDaCq-Nxjwvwtz1WB76blY3Gwof54_sA/viewform
Please contact Jennifer Fiihr at 515-244-7292 or jfiihr@iowademocrats.org for any accommodations you need for the application and interview process.
The Iowa Democratic Party is an equal opportunity employer, and employs without regard to race, color, religion, gender, sex (including pregnancy, gender identity, and sexual orientation), parental status, family medical status or genetic information, military service, age, national origin, ancestry, marital status, height, weight, creed, economic status or disability.
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