AFSCME Customer Service Representative - Washington, DC

January 22, 2015

AFSCME Customer Service Representative - Washington, DC

CUSTOMER SERVICE REPRESENTATIVE            Facilities and General Services DepartmentStarting Salary: $35,759 

The American Federation of State, County and Municipal Employees has an opening for a Customer Service Representative in our Facilities and General Services Department.  We are located at, 1625 L Street, NW, Washington, DC 20036. 
This position provides general and clerical assistance to General Services in support of the successful work order tracking and monitoring for the General Services and Facilities Departments. The secondary responsibilities include supporting customer requests as directed daily based on deadlines and priorities.

DUTIES
Office Operations:
  • Answer incoming calls from the GS Help Desk as well as receives e-mail requests and work order forms and enters into Track-it system.  This includes work requests for all General Services and Building Services functions.
  • Routes work orders to appropriate staff for completion of task.
  • Runs weekly reports including open work ticket and work completion reports.
  • Open, date stamp and distribute daily departmental mail.
  • Handle routine requests for information.
  • Route calls and delivers messages for staff in a timely manner. 
  • Clerical support for the Manager of General Services.
  • Required to perform other routing clerical duties associated with this function. 
Switchboard/Phone Operations:
  • Serves as back up for the switchboard. 
Other Duties as Assigned:
  • May be assigned to other related General Services functions, such as, mail room, office supplies and local union supply orders and may sign for incoming UPS, USPS, or messenger deliveries. 
  • Insert materials, affix labels, collate, package and seal a variety of letters, magazines and printed materials.

REQUIREMENTS
Education/Work Experience:
  • Graduation from high school or equivalent with 1-2 years of work experience. 
Skills/Knowledge:
  • Knowledge of general mailroom, inventory and supply procedures.
  • Knowledge of electronic postage machines, copy machines, binding and signature machines.
  • Basic knowledge of office equipment such as; copier, telephone, and fax machines. 
  • Experience using MSOffice software and computer equipment. 
  • Communication skills sufficient to exchange routine information. 
  • Math skills sufficient to track and inventory supplies.
License Requirements:
  • Valid driver's license required.

**Submit resume and cover letter to: recruiting@afscme.org. Please identify where you found our posting in your email.** 
Benefits:  In addition to a competitive salary, this position will also include an employer paid health insurance plan.
For a full description on this and other vacancies, visit our website: http://www.afscme.org/union/employment. 
 ** Women, Minorities, and Veterans are encouraged to apply **
--
on
→