SEIU Local 509 (Boston, MA)
SEIU Local 509 represents more than 17,000 human service workers and educators throughout Massachusetts — providing a variety of social services and educational opportunities for at-risk children, elders, and people with mental illnesses and developmental disabilities. Local 509 has a commitment to advocate for good jobs and quality services to meet the varied needs of families throughout Massachusetts.
SEIU Local 509 is part of the Service Employees International Union (SEIU), one of the largest and fastest-growing labor unions in the United States.
JOB DESCRIPTION
Local 509 seeks a unique candidate to lead a change in our representational model, from the
ground up. The current model in which Field Representatives do all representational and internal organizing work will convert to a Member Action & Resource Center (MARC), where Organizers handle general questions and grievance-related issues. Internal Organizers, meanwhile, will focus on leadership development and building member strength at the worksite and within chapters.
ground up. The current model in which Field Representatives do all representational and internal organizing work will convert to a Member Action & Resource Center (MARC), where Organizers handle general questions and grievance-related issues. Internal Organizers, meanwhile, will focus on leadership development and building member strength at the worksite and within chapters.
This position will begin the exciting and evolving process of creating the Member Action & Resource Center – with an ongoing transition and pilot period throughout 2015. The successful candidate will initially staff the MARC, and supervise assigned staff soon thereafter. Flexibility and adaptability will be key, and a strong commitment to the labor movement and workers' rights is vital.
GENERAL STATEMENT OF DUTIES
- Supervise and mentor MARC organizers
- Answer questions and give advice on cases
- Check cases for discussion at one-on-ones to identify and counsel on problems with cases (both the substance of the case and the documentation)
- Work with Field Services Directors on coordination of efforts and communication between Internal Organizing and MARC
- Troubleshoot hardware/software problems affecting MARC
- Distribute cases to organizers
- Train new MARC staff
- Establish phone and email queue order
- Set priorities and workflow standards
- Perform personnel-related supervision, such as evaluations and staff development plans
- Oversee development and maintenance of resource documents in conjunction with Field Services
- Promote the use of the MARC among staff and members
- Coordinate local-wide grievance and arbitration processes
- May be responsible for written communication such as newsletters and/or articles
- Develop and run advanced representational training for stewards
- Coordinate creation and development of MARC database, with IT and Field Services
- Design tracking systems to measure workload and performance
- Ensure coverage of investigatory interviews, grievance hearings, arbitration preparation, Alternative Dispute Resolution hearings, mediation, and other representational situations
- Work with stewards and officers on Standard Operating Procedures and in steward/officer settings as appropriate (i.e. Steward Councils)
- Responsible for overseeing phone coverage for the MARC and other MARC organizer duties
- Take on cases as needed due to staff changes or coverage issues
- Work some of the new cases coming into the MARC
- Steward and officer training rotation as part of MARC
REQUIRED SKILLS
- Extensive knowledge of and experience with grievance and arbitration practices
- Internal organizing experience
- Excellent oral and written communication skills
- Ability to work with diverse range of staff and members in a respectful and developmental manner
- Computer skills and fluency with commonly used software (Microsoft, databases, internet)
- Highly organized, open to learning, flexible and adaptive, creative and self-motivated
PREFERRED SKILLS
- Bilingual, Spanish fluency (oral and written) specifically
- Supervisory experience
- Working knowledge of database concepts, high degree of comfort with technology and learning new technology-based information
- Training and facilitation experience
SUPERVISION
The Member Action & Resource Director works under the President and Chief of Staff (or her/his designee) – who review work for effectiveness, timeliness, accuracy and conformance with applicable rules and regulations. The position will directly supervise MARC staff, and may provide functional supervision for other employees or member leaders on per diem.
SALARY & BENEFITS
SEIU Local 509 offers competitive salaries and a generous benefits package – including car allowance. Salary is commensurate with experience, ranging from to $70,000 to $85,000 per year.
SEIU Local 509 offers competitive salaries and a generous benefits package – including car allowance. Salary is commensurate with experience, ranging from to $70,000 to $85,000 per year.
APPLICATION PROCESS
SEIU Local 509 is an equal opportunity employer with a commitment to diversity – women, people of color and LGBT candidates are strongly encouraged to apply. Interested candidates should submit a résumé and cover letter to:
SEIU Local 509 is an equal opportunity employer with a commitment to diversity – women, people of color and LGBT candidates are strongly encouraged to apply. Interested candidates should submit a résumé and cover letter to:
Shanna Weston, Public Sector Field Services Director
SEIU Local 509
100 Talcott Avenue, 2nd Floor
Watertown, MA 02472
sweston@seiu509.org
SEIU Local 509
100 Talcott Avenue, 2nd Floor
Watertown, MA 02472
sweston@seiu509.org
FAX: 617-924-8248
Email is the preferred method for application; please include "MARC Director Position" in the subject line of your message. The deadline for application is January 30, 2015. No phone calls please.