National Call Center Director
Telefund, Inc. is seeking a National Call Center Director to help progressive organizations and candidates turn the tide of history. The National Call Center Director is bottom-line responsible for our telephone outreach nationwide, ensuring that call centers are meeting and exceeding fundraising goals, performing at full potential, and operating with maximum efficiency. This Director is part of the Senior Management team of Telefund.
Responsibilities:
· Meet and Surpass Fundraising Goals for Clients
· Maximize Performance and Efficiency of Call Centers
· Expand Capacity (within existing call centers, as well as opening new offices)
· Recruit, Train and Supervise Call Center Directing Staff
· Analyze Metrics, Identify Growth Potential and Report Vigorously
· Motivate and Mentor Fellow Staff Members
Qualifications:
Strong management and communication skills are required, given the geographical diffusion of call centers and senior staff. This position also requires a strong work ethic, a desire for political change, and ability to work within a team. Prior supervisory experience required. The ideal candidate has 5+ years of experience working in some combination of campaign management or team management, fundraising and marketing. An understanding and involvement with call center predictive dialing technology is preferred but not required.
About Telefund:
Telefund was founded in 1988 with the mission of being the premier phone fundraising firm for progressive candidates, campaigns, organizations, and charities. With more than a quarter century of tele-fundraising experience, Telefund has partnered with and delivered meaningful impact for over 200 clients, as diverse as ASPCA, the Democratic National Committee, Oxfam America, and PBS. Engaging millions of Americans every year, Telefund gives people a chance to get involved in issues they truly care about, and has raised over 400 million dollars for our partner groups.
Location: The position is available immediately, located in Boston, MA, or Denver, CO.
Salary: Commensurate with Experience
How to Apply: Send your resume and cover letter to mlloyd@telefund.com with "NCCD" in the subject line. Please note where you learned about the opportunity.
Telefund is an equal opportunity employer and encourages applications from people of color, persons with disabilities, women, and LGBT-identified.
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