[jobsthatareLEFT] Chief Digital Officer Opening with Social Change Agency

March 14, 2017

[jobsthatareLEFT] Chief Digital Officer Opening with Social Change Agency

I am a recruiter that specializes in communications, I just kicked of a search with a well-known social change agency on their search for candidates for a Chief Digital Officer opening in New York (would also consider DC).

Must haves: deep understanding of all things digital and how they fit together, work you can show on progressive campaigns/movements/initiatives, solid team building and leadership, proven innovation in the digital space, solid network in non-profits/foundations/CSR teams, track record in business development

I'd love to hear from you if you are interested in being considered or would like to recommend people that I should be talking to (feel free to let me know if I can share your name as a source or you prefer I approach anonymously).

You can reach me at: kassie@chaloner.com

Thanks, Kassie

Chief Digital Officer
Social Change Agency
New York, NY (possibly DC)


Want to help change the world? Our client does. Their mission is to create strategies and campaigns to do just that.

Chaloner has partnered with a leading social change agency that provides powerful, innovative, integrated communications to non-profits, foundations and corporate clients, aiding them with their CSR efforts.

Our client is looking for a progressive, passionate, creative Chief Digital Officer who will be a key member of the agency leadership team. If you do, indeed, want to help change the world, by providing digital vision, strategy and leadership then keep reading.

You will be managing a smart, talented multi-office Digital practice on a wide range of interactive strategies and execution, as well as directing client programming on paid, earned, owned and social channels. As the senior strategic counselor to clients in all areas of integrated communications and marketing, the candidate will provide executive level recommendations to drive innovative and award-winning digital work.

Essential responsibilities include, but are not limited to:

  • Oversight of creative work across all digital platforms, including web, mobile and tablet
  • Creating and leading impactful, comprehensive digital campaigns that integrate all facets of the marketing and communications mix
  • Being the most knowledgeable person in the room on digital strategy
  • Ensuring that online strategies are integrated with overall branding, messaging, earned media and other aspects of client campaigns and are aligned with broader campaign goals
  • Directing digital and social media platforms and communications channels, with a strong understanding of the requirements of digital design [web, mobile, etc.]
  • Structuring, leading and motivating teams, and identifying additional [internal, external and client-side] expertise to add value to client experience, including management of local teams and distributed account teams
  • Collaborating with cross-office and cross-disciplinary teams to oversee UX, UI, development, community management and online paid advertising on behalf of multiple clients
  • Leading web production teams to oversee development of websites and train clients in CMS
  • Building clients' capacity to smartly manage their own online properties
  • Providing day-to-day supervision for assigned client accounts, including oversight of work product quality and evaluating success
  • Ultimately responsible for successful attraction and retention of client work
  • Developing and reporting out on client budgets for profitability, anticipating potential problems
  • Leading the building of digital capacity of staff on an ongoing basis
Principal Accountabilities

Client Relations:
  • Leading large cross-office Digital team from new business to large projects
  • Providing the highest level of substantive, strategic counsel to clients to foster a trusted advisor relationship with each
  • Ensuring that work produced and disseminated by job team is of the highest quality, both creatively and strategically
  • Providing day-to-day leadership of largest and/or highest profile client accounts including strategic counsel, quality control checks and evaluation of accounts progress and client satisfaction
  • Ensuring that we are effectively engaging client audiences through social marketing [Facebook, Twitter, YouTube, Instagram, Snapchat, Periscope, etc.]
  • Providing thought-leadership on ways client audiences utilize online and mobile communication to help build dialog with various constituencies
  • Influencing the type of content used to fuel dialog and help develop engagement schedules to increase engagement and interest in service of client goals
  • Ensuring that we are following the digital conversation around our client and those of their competitors via social listening
  • Writing contracts, proposals, strategy memos and metric reports
  • Monitoring client budgets, and if necessary, intervening with assigned Account Director or Vice President to fix budget problems
New Business:
  • Evangelizing technology, all things digital [blogging/microblogging, podcasting, video sharing and streaming, widgets and gadgets, word-of-mouth campaign management, mobile marketing, social networking, etc.]
  • Staying abreast of digital trends and technologies beyond the digital marketing space and providing Management with insight and recommendations relevant to the industry
  • Leading pitch teams for largest and most important new business leads
  • Writing & reviewing proposals and budgets
Staff Development/Firm Management:
  • Leading digital staff growth and following performance policies and processes
  • Developing professional development plans with each of the individuals supervised, including timely and appropriate training, regular guidance and feedback, timely and appropriate coaching and counseling, timely performance management assessments, creation of staff professional development plans and skills-based, growth-oriented project/work assignments
  • Participating in regular strategy meetings with executive team and senior staff to determine organizational goals, growth and vision
  • Maintaining effective and efficient office structure through proper selection process and coordination with Human Resources
  • Overseeing the development of training programs on digital communications for the marketing teams
Organizational Growth and Performance:
  • Implementing the company's vision, mission and overall direction of the organization
  • Leading the measurement and evaluation of efficacy of internal and external operational processes
  • Partnering with office MDs to assess business objectives, diagnose problems, understand high priority issues and implement solutions
  • Working closely with CFO to optimize profitability and utilization
  • Procuring digital talent that will assure a high functioning and efficient agency
  • Instilling a human capital development and "coaching" culture
  • Helping to build a companywide culture that reflects the company values, rewards performance and positions our client as a best-in-class employer
Unique Knowledge & Skills:
  • Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or other applicable field, or demonstrated equivalent experience
  • 10+ years experience in the digital space, or demonstrated equivalent experience, with preference for experience in marketing & advertising
  • Demonstrated issue expertise in one or more of our clients issue areas
  • Experience in a digital media, marketing, public relations or advertising agency including firm understanding of client billing processes, client contracts and customer service
  • Demonstrated ability to manage client accounts and budgets
  • Well-established network of new business leads and contacts
  • Demonstrated ability to pitch and land new business
  • Excellent news sense and political savvy, as well as knowledge of print and electronic news media
  • Ability to communicate clearly and effectively, both verbally and in written format, with varying levels of company staff, clients, contractors and media
  • Good interpersonal skills, can work effectively in a team environment, negotiate approvals diplomatically, and maintain composure and quality under constant deadline pressure
  • Energetic, self-starter and resourceful problem solver - gets things moving and keeps them on track. High attention to detail, with the ability to manage multiple ongoing activities
  • Strong understanding of the role digital plays across multiple disciplines - branding, publicity, media, promotions, research
Our client is an Equal Opportunity Employer with a strong commitment to the affirmative hiring of women, people of color and members of the LGBTQ community. They strive to represent the diverse community reflected in their client work.

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