GetThru is hiring a Client Success Manager to provide strategic support to our clients. As one of our first hires focused exclusively on client success, this is an exciting opportunity to help define our organizational approach in this area. The position will report to the VP of Sales, and offers salary plus bonus, profit-sharing, competitive benefits, and participation in an employee stock option pool.
Responsibilities
Serve as the primary relationship owner for key GetThru clients, helping maximize the impact of their texting and calling programs.
Coordinate the work of other GetThru team members providing strategic support to other GetThru clients.
Develop and maintain best practice guides and documents for GetThru's P2P texting and phone calling tools.
Develop and manage regular client success communications to all GetThru clients (e.g., monthly tips, automated emails based on usage patterns, etc.)
Analyze usage of our texting and calling tools by clients to stay abreast of best practices
Coordinate the development of case studies highlighting the work of specific clients making exemplary use of our tools
Coordinate broad-based training sessions and materials for GetThru clients
This position will require extended hours around GetThru's busiest times, which generally correspond to U.S. statewide and national elections
Qualifications
The ideal candidate will have the following qualifications:
Experience managing ThruText (or similar P2P texting tools) for a political campaign, advocacy organization, or related project
Experience managing the ThruTalk (or similar calling tools) for a political campaign, advocacy organization, or related project
Experience providing customer support or client success at a Software-as-a-Service company
Excellent verbal and written communication skills, including comfortable with phone, screen-share, and in-person presentations
Experience working in high speed, complex environments
A demonstrated interest and involvement in progressive politics
Experience and/or comfort working remotely
While experience matters, we also believe that most skills can be learned, and we care as much about work ethic, creativity, determination, and cultural fit.
Location
This is a remote position. Work from anywhere in U.S. time zones as long as you have good internet and the work gets done. This position will require occasional travel for on-site customer support and training.
Compensation
$55K - $70K base salary, depending on experience
Additional compensation from bonuses and participation in profit-sharing pool
Participation in employee stock option pool
401K + employer match
Health / dental / vision benefits competitive with similarly situated companies
3 weeks of vacation time in year 1 and 2, with increases thereafter
Additional benefits: ergonomic stipend, monthly wellness stipend, parental leave, charitable giving match
About GetThru
GetThru's best-in-class P2P text messaging and phone calling tools have been used by more than 1,000 organizations to facilitate large scale 1-to-1 communication. Our clients include political campaigns, advocacy groups, unions, colleges, universities, independent schools, and government agencies. They've used our software to send over 200 million text messages (ThruText) and make more than 40 million phone calls (ThruTalk) for event recruitment, volunteer engagement, fundraising, voter identification and outreach, polling, and more. And while our roots are in progressive politics, we love partnering with organizations of all kinds that share our passion for creating a better world.
Equal Opportunity
GetThru provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics. As our company grows, we strive to make space for all kinds of people to do amazing work with us. We especially encourage applications from women, people of color, LGBTQ+ people, people with disabilities, immigrants, and other communities underrepresented in technology startups. We believe that a team with a wide range of backgrounds and experiences will be more creative, more adaptable, and more effective. And we strive to build a team that reflects the communities we are working to support.
How to Apply
Please apply for the position on our website to be considered. Here is a direct link to the application: client-success-manager-remote
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