Constituent Casework Manager
Incoming New York State Senator Sean Ryan seeks candidates for the position of Constituent Casework Manager. This position will be based in Buffalo and will be full-time. Candidates should have strong interpersonal skills and an ability to think creatively and work effectively in a fast-paced environment. This position reports to the Senator, Chief of Staff, and District Office Manager. Western New York ties are a plus.
Responsibilities
· Receive, manage, and answer constituent correspondence
· Learn and communicate the Senator's position on legislative issues
· Record caller, email, and visitor opinions on legislative and policy issues and report this information to the Senator and appropriate staff
· Handle constituent casework to its full resolution
· Serve as the primary liaison between constituents and the member and the state government entities with which they interact.
Skills and Abilities
· Ability to think strategically to advance priorities of the Senator.
· Excellent writing and editing skills
· A service-orientated attitude and strong organizational skills
· Ability to self-motivate, think creatively, and problem solve
· Works well under pressure, stress, tight deadlines and long hours
· Strong multi-tasking capacity
· Ability to work cooperatively and courteously with others.
Qualifications
· Previous experience in constituent services or customer relations a plus
· Bachelor's Degree in Social Work, Political Science, Communications, Public Policy, or related field
Salary Range: $40,000 – $45,000, commensurate with experience.
To Apply: Please email a cover letter, resume (including references), and two writing samples to employment@seanryansenate.com
This office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military status, age, marital status, or parental status.
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