COMMUNITY SUPPORT COORDINATOR
FARMIGO, SEATTLE
ABOUT FARMIGO
Farmigo is a small company with a big mission: to empower people to create a better way to eat. We're bypassing the supermarket and connecting people directly to their local artisans, farmers and producers. People shop online for farm-fresh products, which are delivered to a nearby Community for easy pick-up, with sites in schools, homes, and offices. Farmigo is a friendly, fun, team-oriented company, where we cook and share meals together; we're growing fast, and we're looking for people to help us build our amazing, mission-driven company. Join us as we work together to make farm-to-neighborhood eating a reality.
Description
We're looking for a passionate, organized, self-starter to join Farmigo's customer support team. This role will require supporting members of our Farmigo Food Communities in the New York and Bay Area regions. Working from our Brooklyn office, the Community Support Coordinator will assure customers are delighted by quick and thoughtful responses to inquiries via phone, email, and our ticketing system.
RESPONSIBILITIES
- Communicate issue resolution via our ticketing system, by email, and over the phone
- Lead communication on all delivery status updates and issues to organizers, members, and the Farmigo team
- Exercise a high degree of judgment and problem solving in handling customer issues
- Develop systems, processes, and policies for handling customer issues
- Maintain internal communication to team on outstanding issues
- Coordinate with the Farmigo team, community members, organizers, and producers to identify and implement ways to better support our customers
- Coach and support the Farmigo team and community members in the use of the application, dashboard, website accounts, and usability
- Create tutorials, guides, and other helpful resources
- Train other Farmigo team members to use technical platforms and work with technical team members to improve systems
- Responsibilities will grow with the position
REQUIREMENTS
- Sense of humor and positive attitude
- Strong sense of judgment and diplomacy
- Email junkie -- lightning fast responses
- Process-oriented, with superb attention to detail
- Excellent phone and email communication skills
- Resourceful, great at multitasking, and highly organized
- Flexible to work nights, weekends, and holidays as business needs require
- Experience supporting customers and training others to do the same
- Experience using the Google Suite (docs, email, calendar) and Skype
- A passion for Farmigo's mission, to connect people with real food
BENEFITS
The salary for this position is $35,000. We love our staff, and we try to show it with good benefits: equity in a fast-growing start-up, an amazing culture, and the chance to learn from great co-workers. Plus, you'll get steep discounts on the best food you've ever tasted!
How to Apply
Please apply by 8/31/2015. In lieu of a cover letter, please instead answer the following questions:
- Why do you want to work for Farmigo?
- Give us an example of a time when you gave excellent customer service.
- Tell us about an accomplishment you are most proud of.
- If you could ask the CEO of Farmigo one question, what would it be?
- If you couldn't work for Farmigo, what company would you want to work for and why?
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