Summary
The mission of the Mobilization Department at the Democratic National Committee is to bring ordinary people into the heart of the DNC and provide grassroots supporters with encouragement, power, and the tools to mobilize in their communities.
We are a team of passionate, cross-discipline experts committed to spreading the truth, getting supporters more deeply involved, and mobilizing grassroots donors to support the party through creative, relentlessly optimized experiences online and offline. Come join us.
The Sustaining Donor Manager will manage the DNC's monthly giving program to build sustainable, ongoing support for the DNC. The Sustaining Donor Manager will be responsible for working with the offline and online fundraising teams to develop strategies to promote monthly giving, track and provide reports on the program, and develop and manage the cultivation and retention efforts needed to meet annual budget objectives.
What You'll Do
- Develop strategies to recruit and upgrade monthly donors through mail, phone, email, text, and social media.
- Oversee processing of sustaining donations across multiple payment platforms to ensure sustaining gifts are processed across channels.
- Track and report revenue and trends in the monthly donor program on a monthly basis.
- Create and implement a retention strategy to minimize attrition through active follow-up, building relationships with monthly donors, and monitoring automated credit card recovery.
- Work with outside vendors to coordinate recovery efforts for declined monthly donors.
- Develop and manage relationships with new and existing monthly donors through email, over the phone, via mail, and via text.
- Serve as the primary point of contact for sustaining donors.
- Collaborating with the online and offline mobilization fundraising teams to ensure the monthly giving program is part of a cohesive fundraising effort.
- Create a process for implementing monthly donations via EFT payment.
- Manage the DNC's quarterly telephone town hall program for donors, including monthly donors, working with internal staff and vendors to create production timelines and lead quarterly calls.
- Other duties as assigned.
About You
- Ideal candidate will be a team player, fast learner, and self-starter; you are willing to work hard to get the job done.
- Have the ability to work independently and on a team; the ability to prioritize multiple tasks in a fast-paced, deadline-driven environment.
- Three or more years of fundraising experience in the political realm and/or in a non-profit organization, experience in monthly giving preferred.
- Strong interpersonal skills with an ability to work and communicate effectively with donors, staff, and vendors.
- Experience using data analytics to drive strategy.
- Excellent verbal and written communication skills.
- You must be in D.C. or be willing to relocate to the Washington, D.C. area.
The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or disability, or any other legally protected basis. The DNC is committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
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