Are you excited to work directly with customers at the forefront of progressive technology? Do you like understanding needs, solving issues, and building the relationships that lead to a customer's success? If you're self-motivated, outgoing, and thrive in the challenges and dynamism that come with working in a start-up environment, then this role will suit you.
We are seeking a Customer Account Specialist to join our team located in the heart of San Francisco's South of Market district. The role will help train, assist, and support our rapidly growing customer base, including working directly with some of the largest Democratic campaigns, labor unions, advocacy, and commercial organizations in America and internationally.
Organizer's mobile app and management system are changing the way field outreach programs are run by empowering organizations with real-time data collection and field monitoring.
The role reports to the Director of Business Development. The position is full-time and is available immediately.
More information available at www.organizer.com.
Organize Effortlessly - Organizer.com
Responsibilities:
- Manage customer relations, including answering calls and serving as primary point of contact between customers and Organizer
- Deliver customer training on Organizer's mobile application and web management interface
- Work with the Business Development team to develop and implement improved client onboarding processes, including updated training materials and support documentation
- Assist customers with cleaning, manipulating and uploading data
- Track support tickets and work with Engineering team to resolve any technical issues
- Collect regular customer feedback and provide comments to both Product and Business Development teams for future product developments
- Update social media platforms (Facebook, Twitter, LinkedIn, Google+) with engaging content relevant to our customers
Skills & Requirements:
- Strong interpersonal and written communication skills, experience managing multiple external relationships simultaneously
- Intermediate to advanced proficiency in Excel, specifically manipulating large data sets and ensuring data quality
- Experience using CRMs and support sites, in particular Hubspot and Zendesk (preferred)
- Willing to work flexible hours, including nights and weekends if needed
- Comfortable working in dynamic, fast-paced environment
- Willing to travel if needed
Preferred Qualifications
- 1-2+ years experience providing customer account services or client support services with a strong technical or product basis
- Spanish (verbal and written professional proficiency)
- Working knowledge of CRM (such as SalesForce, Act!, or Zoho) or political data software (such as NGP VAN, NationBuilder, PDI, Catalist)
- Practical experience in field campaigning and data management, such as with political campaigns, labor organizing, advocacy, or field sales
Salary and Benefits:
- Competitive compensation commensurate with experience
- Excellent health care, dental, and vision coverage
- Daily free gourmet lunch in the office
- Kitchen stocked with snacks and beverages
- "Startup" office with games, including Xbox 360 and ping-pong table
To apply, please send a resume, cover letter, and salary requirements to: jobs@organizer.com
Organizer prohibits discrimination of employment and openly welcomes candidates from all genders, ethnicities, and sexual orientations.
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